Arrival and departure
On the day of arrival, the rooms are available from 2 p.m. For fixing the booking we need your confirmation in writing. On our part the booking is binding, if we receive the payment of 40% from the total sum 20 days after we got your written confirmation of the reservation. After we have received the payment, you will be sent a written booking confirmation. The balance can be paid at your stay. We prefer cash, but we also accept Visa, Mastercard and cashpoint cards. On the departure day we kindly ask you to leave the room till 10 a.m.
In case of cancellation (only valid if made in writing) the Austrian Hotel Contract Conditions become effective. These you can read or download, if you click here. In case of short-dated cancellation (if we cannot sell the rooms) or earlier departure, we have to charge the total length of stay. Please make sure you have a proper cancellation insurance.
Safe travel - better holiday! Nobody wishes for that and neverthelesss cancellations may occur. This is the reason why we would like to recommend the cancellation insurance Stornoversicherung Reiserücktrittsversicherung "Elvia" to you. There is a possibility to buy the insurance together with the reservation in our hotel or you can contact your insurance agent yourself. For more information click here!
Information about the cancellation
Cancellations are only valid in written form. The Austrian Hotel Contract Conditions are to be applied as well. By three months before the agreed date of arrival at the latest, you or the hotel may rescind the Accommodation Agreement without being liable to pay a cancellation fee. The cancellation declaration must be in our hands three months before the day of your arrival at the latest .
We have the right to rescind the Agreement in case you would not appear on the arrival day until 6 p.m. except for the cases when the later arrival was discussed before. Please make sure that you can call our telephone number +43 5254 2250 in time - until 4 p.m. if you get stuck in traffic.
Outside the period of 3 months the Accommodation Agreement can be rescinded by means of a unilateral declaration only under following cancellation fees:
3 months to 1 month - 40% of the total agreed price
1 month to 1 week - 70% of the total agreed price
Up to 1 week - 90% of the total agreed price
In case of not arriving - 100% of the total agreed price
Even if you are not going to use the booked rooms or board you are obliged to settle up the agreed amount. We shall deduct anything saved due to the failure to use the scope of the services or maintained by letting the booked rooms to other guests.